Reception Manager

About the position:
As a Reception Manager, you are responsible for ensuring that the daily work of the reception runs efficiently and that guests receive a world-class service. You will lead and coach the team, plan staffing, manage administrative tasks and continuously work to improve the service experience. You will be part of the hotel's management team and actively collaborate to develop the business. We are currently entering a new phase with a focus on digitalisation, which means an exciting development journey where your role will be crucial.

Responsibilities:

• Lead and develop the front desk team to ensure high quality service and guest reception
• Responsible for scheduling, staffing and daily operations of the reception
• Continuously work to improve the customer experience and reception procedures
• Handle any customer issues and queries professionally and efficiently
• Liaise with other departments to create a consistent and positive experience for guests and customers
• Managing guest comments

Qualifications:

• Previous leadership experience in the hospitality industry
• Strong leadership skills and ability to inspire and motivate a team
• Good organisational skills and used to working in a structured way
• Fluent in spoken and written Swedish and English
• Have a drive to improve working methods and routines
• See challenges and change as something positive
• Good knowledge of a booking system
• Good knowledge of the Office package
• Good knowledge and understanding of the technology we use at the reception
• Experience with Personalkollen and Opera is an advantage

With us you get:

• A full-time position as a civil servant with working hours mainly on weekdays during the day, but evening and weekend work may occur if necessary
• Salary as agreed, based on a collective agreement
• Opportunity for personal development and to grow as a leader through training and coaching
• A stimulating workplace with great colleagues in a successful business
• Free parking with the possibility of electric charging and discount on the airport bus
• Wellness allowance, shoe allowance and access to the hotel's large gym (150 sqm)
• Preferential rates at Best Western and World Hotels worldwide

Are you a person with drive and commitment to give our guests world-class service? Then you are warmly welcome to apply for the position of Reception Manager at Landvetter Airport Hotel. Please send in your CV and personal letter as soon as possible. Interviews and selection are ongoing.

A warm welcome with your application!