Service Manager

Responsibilities:

• Lead and develop the reception team in collaboration with our Reception Manager.
• Ensure that all guests receive a warm and professional welcome
• Ensure that all administrative tasks are handled efficiently and accurately
• Liaise with other departments to ensure smooth flows
• Proactively manage and resolve customer queries and complaints
• Assist our Reception Manager and help resolve sickness absence

Qualifications:

• At least 3 years of customer service and leadership experience from the reception or hospitality industry
• Strong communication skills and a positive leadership style
• Ability to manage multiple tasks simultaneously and under time pressure
• High attention to detail and service quality
• Stress-resistant and ability to be solution-focused
• Experience with reservation systems (PMS), Opera is an advantage

Who are you?
We attach great importance to the fact that your personality suits us and that we are the right workplace for you. As a person, we would like to see that you are a positive joy-giver who gets things done, likes to improve routines and sees challenges as exciting opportunities. You are communicative and clear about what you need and let us know if something doesn't feel right or if you need support. You are a team player and work to ensure that the group has a strong sense of community.

With us you get:

• Permanent position at 100%, with a rolling schedule that includes day and evening shifts, and every other weekend
• Salary as agreed, based on a collective agreement
• Opportunity for personal development and to grow as a leader through courses and coaching
• A stimulating workplace with great colleagues in a successful business
• Free parking with the possibility of electric charging and discount on the airport bus
• Wellness allowance, shoe allowance and access to the hotel's large gym (150 sqm)
• Preferential rates at Best Western and World Hotels worldwide

If you are a driven and solution-focused person with a strong commitment to providing our guests with the best possible service, you are warmly welcome to apply for the position of Service Manager at our reception at Landvetter Airport Hotel. Please send in your CV and personal letter as soon as possible. Interviews and selection are ongoing.

A warm welcome with your application!